Política de reembolso

 

Return Policy

Thank you for choosing The White Pearl for your teeth whitening needs. We want you to be completely satisfied with your purchase. Please review our return policy below:

Unopened Items:

  • If you are not satisfied with your purchase, you may return unopened items for a full refund within 30 days of the purchase date.
  • The item must be in its original packaging and in the same condition that you received it.

Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact us immediately at hello@thewhitepearl.co.
  • Provide details of the defect or damage, and include any relevant photos if possible. Our customer service team will assist you with the next steps to ensure your satisfaction.

Return Process:

  1. Email our customer service team at hello@thewhitepearl.co to initiate the return process.
  2. Include your order number, reason for return, and whether the item is unopened, defective, or damaged.
  3. Our team will provide you with return instructions and a return shipping address.

Refunds:

  • Once we receive your return and verify its condition, we will process your refund.
  • Refunds will be issued to the original payment method within 7-10 business days.

Thank you for understanding our return policy. If you have any further questions, please do not hesitate to contact us at hello@thewhitepearl.co.

The White Pearl Company Team